PCT & 3rd-party Organisations Support Process

As we realise that your time at a site may be limited, we will do our best to get back to you as soon as we are able to do so. The more information you can provide, the better we’ll be able to assist you and the practices involved.

If you are to attend a site and are unfamiliar with or unsure of what is involved it would help if you contact us, at Support, ahead of attending, so that we are aware of when you are due to go, which site etc.

We may be able to help you prepare for the visit or make arrangements to ensure that some will be available or will at least be aware that you might need to contact whilst at the practice.

Knowing which practice (NHS ID, name, address and any known contacts) will help us to help you.

If, whilst on site, you encounter a problem with which you cannot or are unsure of how to deal with, you can contact us:

1. by phone (0845 680 1898 – then select the appropriate option for the product involved); our lines are open between 8.30 – 5.30 (Monday – Friday; Public and Bank Holidays excepted)
2. by email. Our general email address is: support@frontdesk.info

If our lines are busy and you need to leave a voice mail message or send an email, when you do so please:

1. identify yourself (your name, contact number and organisation which you represent)
2. the practice you are at (NHS ID, name, address and any known contact)
3. details of the problem and how urgent you consider the problem to be
4. for how long you plan to be at the practice.

iCAP documentation can be found here.