FrontDesk V2.5 (in beta on 23/6/2008) includes support for the 58.5 QOF points available for the Patient Access Survey, part of the Patient Experience domain. Practices will be assessed based on patient satisfaction when attempting to book appointments within the next 48 hours and also when booking appointments more than 2 days ahead. Enabling an option in FrontDesk permits practices to enable or force the collection of additional information by practice staff when booking appointments which allows the practice to get an idea of their ability to meet patient requests for appointments and hence a guide towards their possible ratings in this QOF area. Depending on how the final points are assessed and allocated, it may also give the practice some defensible metrics to use as evidence to dispute an unexpected outcome in this valuable part of the QOF.

Contract+ V2.5 (in beta on 23/6/2008) now includes support for the changes in the 2008/2009 GMS contract. This includes "development" support for the new and changed indicators as described in the publicly available documentation. The official rulesets have not yet been released and so this version includes a "best guess" at the final logic based on the final guidance issued to GPs.

The V12 changes haven't been officially released as yet and, obviously, it's not under our control when they will be. However, once they are released, the necessary changes will be made to Contract+ and we'll test and roll out an upgrade as soon as we can.